Name the customer and the job
Describe the person using the experience and what they need to accomplish. Begin with a concrete journey before listing features.
Choose the first useful scope
Separate launch requirements from later possibilities. Explain what is included, optional or still to be decided.
Inventory dependencies
List content, data, systems, permissions, vendors and people needed for delivery. Give each dependency an owner.
Define acceptance
Describe observable conditions for completion: a working journey, an agreed output or a documented operating process.
Plan for life after launch
Decide who owns content, access, support, costs and changes. Give that person a usable handover.
CONTINUE EXPLORING
AI and digital implementation